What are my packaging options?

 

 

Frozen and Refrigerated Products: our standard packaging includes 1.5" Styrofoam coolers in brown cartons and the necessary quantity of dry ice or ice packs to maintain temperature untill the package is delivered.

Dry Products: our standard packaging includes 200# test cartons filled with bubble wrap, peanuts or Kraft paper, as needed.

Of course, you can ship your special or gift packaging to us along with your merchandise and we can develop a specific solution to meet your needs. We also offer high-tech, premium packaging for your cold or frozen products that will considerably enhance your brand image.

How much do we pay for shipping? What ship methods are available to us?

 

 

You are charged the carrier rate on all outbound packages. We do not add a surcharge to your shipping fees.

You have a choice of using UPS, FeDex, DHL or USPS for your shipment and - if you whish - we will make a recommendation based on your product characteristics and order volume.

How do I compute my shipping costs, so I can charge my clients appropriately?

 

 

On our Shipping page, we’ve provided multiple resources to help you accurately determine your shipping fees.

We do not surcharge carrier fees and you even benefit from volume discount granted to us by UPS and FedEx.

How can I be sure my product is sent on time?

 

 

We garantee that your packages will be send at the earliest possible date. You will be able to see your shipping activity through our Client Portal and you will receive daily an end-of-day report by e-mail.

Dry Products: orders received by 3:00 PM CST will ship the same day.

Frozen and refrigerated products: orders received by 3:00 PM CST will ship the same day if the package can be delivered before the week-end.

For example, an order placed on a wednesday that requires 3 days to reach its recipient will ship the NEXT MONDAY.

We will never ship frozen and refrigerated products over a week-end.