Do you have a 100% satisfaction guarantee? Who takes responsibility if something goes wrong?

In the very unlikely event that we make an error, such as shipping the wrong SKU, we will retrieve your merchandise at our expense, express ship replacement merchandise at our expense, and compensate you for lost or missing merchandise. UPS shipments have an automatic $100 damage or loss insurance coverage built into their standard rates, and you can request additional transit insurance in your ship instructions to us. Like UPS, FedEx, DHL and USPS, we are not liable for loss of business or for incidental or consequential damages.

Will I have a dedicated customer support person helping me? Will I be able to contact that person directly?

You will always have a dedicated account manager to answer all your questions, offer advice and work to solve any issues you may have.

How much business should I be doing every month?

Frozen Fulfillment works with all size clients, no order volume is too small. While we like large volume clients, we do have a soft spot for young companies - being one ourselves - and we like nothing more than helping a start-up planning and implementing its fulfillment operations.