F.R.O.S.T.
Frozen & Refrigerated Operating System TechnologyTM
In this day and age, Automation and Data Analysis are the key to eCommerce success, and eGourmet has customizable expertise in both.
Customize every aspect of your fulfillment for optimal efficiencies and customer satisfaction.
No other 3PL can deliver this level of customization – call us for a quote!
Order Management System
Our OMS can be tailored to your needs with custom rules we have developed over the last 20 years and continue to innovate.
Rule Based Carrier Routing
Rule-based carrier optimization increases cost efficiencies. System can route to the warehouse with lowest TNT and zone to destination, by warehouse, by product, by carrier and/or by destination.
Rule Based Automated Order Processing
Automated Order Processing rules mean your team doesn’t have to think about everything all the time. Set rules to automatically: substitute, downgrade, upgrade, hold, and/or split orders based on the parameters you set.
Rule Based Standard of Procedure (SOPs)
Customizable rule-based SOP implementations increase success rates and decrease costs. Customize by warehouse, by product, by shipping method and/or by destination. You can customize order SOPs including box insulation, refrigerant, and even multiple temperature shipments.
24/7 Real Time Reporting
24/7 real time information allows your team to provide better inventory management and more timely/accurate customer service to your consumers. Our cloud-based WMS/OMS allows you to track carrier delivery exceptions, inventory threshold notifications, and the 100+ eCommerce platform integrations, in one place.
Scan Picking
Scan picking allows for near perfect accuracy rates and increased consumer satisfaction. F.R.O.S.T. guarantees a 99% order accuracy and visibility into who picked and shipped every order for training and accountability.
Omni-Channel Fulfillment
Optimize inventory placement and consolidate inventory to minimize out of stock and overstock, reducing overall costs. F.R.O.S.T. has EDI Capabilities, automatic BOL creation, and custom document creation.
Traceability
F.R.O.S.T. has scannable inbound and outbound picking for lot tracing, real-time inventory updates and 24/7 reporting, and ability to select specific lots for retail/wholesale orders.
Data Docks
Cloud-based portal to book pick-ups and deliveries. We offer self-service dock appointments that are available by location, provides access to your carriers, and gives you visibility on when the driver checks in, truck docks, truck leaves.
RF Scanning
To improve accuracy, efficiency and traceability, we support scanning technologies throughout our processes. The teams use mobile devices specifically designed for sub-zero temperatures. With these devices, we are able to operate paper-free in the freezer and cooler and maintain the integrity of the cold chain at all times.
Delivery Experience Management
To offer your customers the best service possible, a Delivery Experience Management software is included in your base price. This software allows you to view the shipment status of all of your shipments at once, including exceptions and delays. The software can also send branded email and text updates to your customers.
Integrations and EDI Capabilities
Automation of order import is key to success. We offer over 150+ direct API ecommerce integrations and 30+ EDI retail partners. If you have another fulfillment partner, we can parse which orders we import based on state, product or shipping methods.
Providers customize excuses.
Partners customize orders.
Unpacking optimism and optimization.
